Please see our returns policy for more information
Terms and Conditions/ Returns Policy
If you receive a damaged, faulty or incorrect item, please send an Email to Info@stockmannco.com and we will gladly rectify any issues as soon as possible.
SALE ITEMS/ SALE EVENTS
Please Note, we will not accept any returns or changes in size for ANY sale items purchased online or in store during a sale event. Any items discounted from full price are subject to this condition.
We will gladly accept the return of item(s) within 14 days of your receipt of the order for Australian customers, given the item(s) meet the following conditions:
- The item is unworn;
- The item is in original condition including tags and original packaging;
- A copy of the order receipt is included.
Customers will be responsible for all shipping and handling charges for any returns. To return items for a refund, we recommend using a tracked method of postage to ensure your return arrives to us safely.
Please be aware that the postage costs will not be refunded if you are returning your item for any of the following reasons:
- The item is an incorrect fit;
- Change of mind;
If your return does not meet the conditions, it will not qualify for a refund. In this case, the parcel will be returned to the sender at the customers cost.
IMPORTANT PLEASE NOTE - APPROXIMATELY 4-6 Week Wait on ALL Pre-ordered items. We do NOT offer a change in size or refund on these items as these are MADE TO ORDER.
All images may show a slightly different colour to what the items may appear in person. We do our best to portray all items as they are in all of our promotional content on social media and on our online website.
If you provide us with the incorrect postage details, goods will be reposted at customer’s expense.
Return Or send by registered mail to:
Stockman N Co Online Returns
2105 Boomley Road,
Elong Elong NSW 2831
Consumer Guarantee:
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Stockman N Co. If you believe an item or service is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or give you a store credit) within a reasonable time.
